BB8 no charge

Hello, I had a BB 8 a few years ago and I was only able to use it 3 or 4 times because then I couldn’t load it anymore. I place it correctly on the base and it doesn’t turn on any lights, sometimes the blue light on the charging base turns on but it’s just quick turn on and off.
I don’t know what is really happening and I don’t have a solution
Thank you

Hi @Alejandro,

Sorry to hear that about your robot. You can try using the button on the cradle to trigger a recharge few times in a row. Otherwise, I would encourage you to contact customer support.

I hope this helps,