I need some support help. We have all been instructed to reach out to Sphero Support at email@example.com when we have something defective, but I have tried for weeks with no contact.
I have a defective battery. The internal wiring disconnects and I get an erratic charge. I sent something to firstname.lastname@example.org, and they sent back a canned email with “advice” I already tried. Then SILENCE despite my multiple emailed requests.
Have others gotten this bad support? Is there another way to get service?
Thanks for any help!