Ollie not working with ALL modern androids - Sphero refusing to help

Ollie does not work with many new modern androids, Sphero simply say it’s not supported when the website says nothing about it not being supported. Reviews on the play store are littered with people saying it does not work.

The issue is the phone simply says ‘wake Ollie up’, Ollie easily connects with and iOS device not android, so it is definitely a software fault that Sphero don’t want to acknowledge or fix.

Has anyone got a fix for this? And sort of mod or something? Or even know what the issue is?