Unable to sign in to Edu App on Mac with google account

I can’t sign in to the Mac Sphero Edu App that is linked to my google account.
The error message from google is -
“You are trying to sign in from a browser or app that doesn’t allow us to keep your account secure.”

I have an Edu account and can sign in to the android app and webapp. Just not from the mac app.
Mac App: Version 5.3.0 (1285)

Any tips?

thanks

1 Like

Hey @jasonb!

So sorry to hear you’ve hit a wall :confused:

Upon doing a bit of googling on the error message you are getting, it looks like Google recently upgraded their security requirements for third-party sign-ins (to prevent man-in-the-middle attacks). I am checking in with our app team to see if they have any suggestions as to how to get you back up and running quickly, as I have not yet been able to reproduce the error you’re seeing.

Thank you so much for letting us know you’re running into this; I’ll let you know as soon as I hear anything :relaxed:

Kelsey

1 Like

Thanks for looking into this.
I’ve also got a case with support, though they haven’t found a workaround yet.

J

2 Likes